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Privacy Privacy policy
Updated October 2026
SJ Law Pty Ltd trading as Florens Family Law (“Florens Family Law”, “we”, “us”, “our”) is committed to protecting your privacy. This policy explains how we collect, use, disclose, store and protect your personal information, and how you can access or correct it.
We are bound by the Australian Privacy Principles (APPs) in the Privacy Act 1988 (Cth). As solicitors, we also owe you duties of confidentiality and protect legal professional privilege. A copy of the APPs is available from the Office of the Australian Information Commissioner at www.oaic.gov.au .
What personal information we collect
Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable. Depending on your matter, we may collect:
your name, contact details, date of birth and identification documents
information about your relationship, separation, children and family circumstances
financial information, such as income, assets, liabilities, superannuation, business interests and tax records
information about other people involved in your matter, such as a former partner, children or other family members
sensitive information where it is relevant to your matter, such as health information, information about family violence or criminal history, and cultural background
payment details, and information you give us through our website or enquiry forms
How we collect it
Where reasonable and practicable, we collect personal information directly from you, in meetings, phone and video calls, emails, forms and through our website.
We may also receive information from others where this is needed for your matter, including the other party or their lawyers, courts, barristers, expert witnesses, family report writers, mediators, financial institutions, government agencies and other professionals you have authorised us to contact. If we receive information about you from someone else, we will take reasonable steps to let you know.
Family law matters often involve information about people who are not our clients. We handle that information with the same care, and only for the purposes of the matter.
Why we collect, use and hold it
to provide legal advice and services, and to manage and communicate with you about your matter
to confirm your identity and check for conflicts of interest
to issue accounts and receive payment
to meet our legal, professional and regulatory obligations
to improve our services and, if you agree, to keep you informed (see Marketing and communications)
If you choose not to provide information we reasonably need, we may not be able to act for you.
We only use sensitive information for the purpose it was provided, for a directly related purpose you would reasonably expect, with your consent, or where required or authorised by law.
When we disclose it
Subject to our professional obligations, we may disclose personal information:
to third parties, with your consent
where necessary to conduct your matter, including to courts, the other party and their lawyers, barristers, expert witnesses, mediators, family report writers and process servers
to service providers who support our practice, such as practice management, document storage, IT, cloud and payment providers, who are required to keep it confidential
to related entities within the Florens Group, such as Florens Psychology & Wellbeing, but only with your consent
where required or authorised by law, including under a court order or subpoena, or where there is a serious threat to someone’s life, health or safety
We do not sell personal information.
AI-assisted tools We use artificial intelligence (AI) tools to help us work efficiently, for example to draft and review documents, summarise material, assist with research and transcribe meetings. These tools support our lawyers. They do not replace legal judgement.
Your lawyer reviews all AI-assisted work and remains responsible for the advice you receive. We only use AI tools that keep client information confidential and secure, and we choose providers that do not use your information to train their models. We will ask for your consent before using AI to record or transcribe a meeting with you, and you can decline without affecting our service. Some AI providers may process information outside Australia. Where that happens, the steps described under Overseas recipients apply. Overseas recipients
Some of our service providers may store information on servers outside Australia. Where that happens, we take reasonable steps to make sure your information is protected in a way consistent with the APPs. Otherwise, we will only send your personal information overseas with your consent, where it is needed for your matter (for example, where there are overseas assets or an international parenting issue), or where required by law.
Marketing and communications
From time to time, we may send you information about our services, insights and events, or promotional material from our trusted referrers or related entities within the Florens Group. We only use your contact details for this, never information about your matter, and we do not pass your details to other organisations for their own marketing. You are welcome to opt out at any time, by using the unsubscribe link in any of our emails or by letting us know.
Our website
When you use our website or enquiry forms, we collect the details you choose to give us. Our website may also use cookies and analytics tools to understand how the site is used, such as which pages are visited. This information does not identify you, and you can turn cookies off in your browser settings.
How we store and protect it
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. This includes secure electronic systems with access controls and multi-factor authentication, and secure storage of any paper records.
We keep client files for at least seven years after a matter ends, or longer where the law or the nature of the matter requires. After that, we securely destroy or de-identify the information.
If a data breach occurs that is likely to result in serious harm, we will notify you and the Office of the Australian Information Commissioner as required under the Notifiable Data Breaches scheme.
Accessing and correcting your information
We take reasonable steps to keep your personal information accurate, complete and up to date. Please let us know if anything changes or is incorrect.
You can ask to access the personal information we hold about you by contacting us in writing. We may need to confirm your identity first. There is no fee to make a request, but we may charge a reasonable fee for providing copies.
In limited circumstances permitted by the APPs, we may refuse access, for example where it would unreasonably affect another person’s privacy, where the information relates to existing or anticipated legal proceedings, or where giving access would be unlawful. If we refuse, we will explain why in writing.
Questions and complaints
If you have a question or complaint about how we handle your personal information, please contact our Privacy Officer:
Florens Family Lawreception@florens.com.au 1300 739 954
We will aim to respond within 30 days. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner on 1300 363 992 or at www.oaic.gov.au .
Changes to this policy
We may update this policy from time to time. The current version is always available on our website.
Website disclaimer
The information on this website is general in nature and is not legal advice. Family law outcomes depend on individual circumstances, so please get advice about your own situation before acting on anything you read here. We aim to keep content current, but we cannot guarantee it is accurate or complete at the time you read it.
Using this website, or contacting us through it or by email, does not create a solicitor-client relationship. That relationship begins only once we have confirmed in writing that we will act for you. Please do not send confidential or sensitive documents until we have confirmed that we can act for you.
Links to other websites are provided for convenience. We are not responsible for their content or their privacy practices.
To the extent permitted by law, we exclude liability for any loss arising from use of this website or its content. Liability limited by a scheme approved under professional standards legislation.
