Florens Florens Integrative Family Law
Expertise

Child custody

“Custody” is the word most people use, but the law now talks about parenting arrangements. Whatever you call it, we help you secure arrangements that are right for your children.

Start with a free 20-minute discovery call. Meetings across Australia, in person or online.

A lawyer taking notes during a meeting with a client

Australian family law no longer uses the terms custody and access. Instead, parenting orders deal with who children live with, how much time they spend with each parent, and who makes major decisions.

There is no automatic rule about how time is shared. Every decision is based on what is best for the children.

Most parents reach agreement without a court hearing. We help you get there where it is safe, and protect your children where it is not.

Two children playing soccer on a local oval while their mother watches

What changed in 2024

Since May 2024, the law no longer presumes that parents should have equal shared parental responsibility. The focus is on the child’s safety, needs and relationships.

Equal time is not a starting point. Arrangements are tailored to each child.

Parental responsibility

How we can assist

Advice and representation for every kind of parenting arrangement.

If you are worried about a child’s safety, call 000 in an emergency. Urgent orders may also be available.

How parenting arrangements are decided

Most families agree. Some need the Court’s help.

Call 1300 739 954
  1. Get advice

    Understand your options and what is likely to be best for your children.

  2. Try to agree

    Directly, through lawyers or through family dispute resolution.

  3. Put it in writing

    A parenting plan or consent orders.

  4. Apply to the Court if needed

    Where agreement is not possible or not safe.

  5. The Court decides

    Based on the children’s best interests.

“Highly recommend. From our very first discussion I felt supported and confident in the firm’s ability. The experience and commitment throughout this very stressful process was amazing. Everything was explained clearly and handled with respect.”

Client

Need advice about where your children will live?

Talk to our family law team.

What the Court considers

The child’s best interests are the paramount consideration.

Safety

The safety of the child and each carer.

The child’s needs and views

Their developmental, emotional and cultural needs, and their views.

Relationships

The benefit of relationships with each parent and others, where safe.

Who you’ll work with

Meet the whole team

Separation can take a real toll on you and your children. Our family wellbeing practitioner, Karly O’Shea, can support you and your parenting alongside your matter, starting with an optional, complimentary wellbeing assessment. Family wellbeing support

Common questions about child custody

Is custody still a legal term in Australia?

No. The law uses parenting orders, which cover who children live with and spend time with, and who makes decisions.

Will we get 50/50 custody?

There is no presumption of equal time. Arrangements are based on what is best for each child.

Do children get a say?

Children’s views are considered, depending on their age and maturity, usually through a family consultant rather than in court.

Do I have to try mediation first?

Usually, yes. Family dispute resolution is generally required before a parenting application, unless an exception applies, such as family violence or urgency.

Can orders be changed later?

Yes, by agreement or by applying to the Court where there has been a significant change in circumstances.

Arrangements that put your children first.

Start with a confidential conversation about your children and your options.

Privacy

Privacy policy

Updated October 2026

SJ Law Pty Ltd trading as Florens Family Law (“Florens Family Law”, “we”, “us”, “our”) is committed to protecting your privacy. This policy explains how we collect, use, disclose, store and protect your personal information, and how you can access or correct it.

We are bound by the Australian Privacy Principles (APPs) in the Privacy Act 1988 (Cth). As solicitors, we also owe you duties of confidentiality and protect legal professional privilege. A copy of the APPs is available from the Office of the Australian Information Commissioner at www.oaic.gov.au.

What personal information we collect

Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable. Depending on your matter, we may collect:

How we collect it

Where reasonable and practicable, we collect personal information directly from you, in meetings, phone and video calls, emails, forms and through our website.

We may also receive information from others where this is needed for your matter, including the other party or their lawyers, courts, barristers, expert witnesses, family report writers, mediators, financial institutions, government agencies and other professionals you have authorised us to contact. If we receive information about you from someone else, we will take reasonable steps to let you know.

Family law matters often involve information about people who are not our clients. We handle that information with the same care, and only for the purposes of the matter.

Why we collect, use and hold it

If you choose not to provide information we reasonably need, we may not be able to act for you.

We only use sensitive information for the purpose it was provided, for a directly related purpose you would reasonably expect, with your consent, or where required or authorised by law.

When we disclose it

Subject to our professional obligations, we may disclose personal information:

We do not sell personal information.

AI-assisted tools

We use artificial intelligence (AI) tools to help us work efficiently, for example to draft and review documents, summarise material, assist with research and transcribe meetings. These tools support our lawyers. They do not replace legal judgement.

Overseas recipients

Some of our service providers may store information on servers outside Australia. Where that happens, we take reasonable steps to make sure your information is protected in a way consistent with the APPs. Otherwise, we will only send your personal information overseas with your consent, where it is needed for your matter (for example, where there are overseas assets or an international parenting issue), or where required by law.

Marketing and communications

From time to time, we may send you information about our services, insights and events, or promotional material from our trusted referrers or related entities within the Florens Group. We only use your contact details for this, never information about your matter, and we do not pass your details to other organisations for their own marketing. You are welcome to opt out at any time, by using the unsubscribe link in any of our emails or by letting us know.

Our website

When you use our website or enquiry forms, we collect the details you choose to give us. Our website may also use cookies and analytics tools to understand how the site is used, such as which pages are visited. This information does not identify you, and you can turn cookies off in your browser settings.

How we store and protect it

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. This includes secure electronic systems with access controls and multi-factor authentication, and secure storage of any paper records.

We keep client files for at least seven years after a matter ends, or longer where the law or the nature of the matter requires. After that, we securely destroy or de-identify the information.

If a data breach occurs that is likely to result in serious harm, we will notify you and the Office of the Australian Information Commissioner as required under the Notifiable Data Breaches scheme.

Accessing and correcting your information

We take reasonable steps to keep your personal information accurate, complete and up to date. Please let us know if anything changes or is incorrect.

You can ask to access the personal information we hold about you by contacting us in writing. We may need to confirm your identity first. There is no fee to make a request, but we may charge a reasonable fee for providing copies.

In limited circumstances permitted by the APPs, we may refuse access, for example where it would unreasonably affect another person’s privacy, where the information relates to existing or anticipated legal proceedings, or where giving access would be unlawful. If we refuse, we will explain why in writing.

Questions and complaints

If you have a question or complaint about how we handle your personal information, please contact our Privacy Officer:

Florens Family Law
reception@florens.com.au
1300 739 954

We will aim to respond within 30 days. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner on 1300 363 992 or at www.oaic.gov.au.

Changes to this policy

We may update this policy from time to time. The current version is always available on our website.

Website disclaimer

The information on this website is general in nature and is not legal advice. Family law outcomes depend on individual circumstances, so please get advice about your own situation before acting on anything you read here. We aim to keep content current, but we cannot guarantee it is accurate or complete at the time you read it.

Using this website, or contacting us through it or by email, does not create a solicitor-client relationship. That relationship begins only once we have confirmed in writing that we will act for you. Please do not send confidential or sensitive documents until we have confirmed that we can act for you.

Links to other websites are provided for convenience. We are not responsible for their content or their privacy practices.

To the extent permitted by law, we exclude liability for any loss arising from use of this website or its content. Liability limited by a scheme approved under professional standards legislation.